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By Alan Fletcher - 30 Yr Carpet Expert / Consumer Advocate - I do not sell carpet. ABC

 

 

Carpet Manufacturer Warranties

 

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Have You Read Your New Carpet Warranty? It's an eye opening experience to read a new Carpet warranty. There are so many limitations and exclusions that can make it very difficult for you to substantiate a valid claim. You must follow their maintenance instructions and care requirements to the letter. 

 

I've read most carpet warranties and it is obvious that consumers must be able to prove that the carpet is defective in order to get a remedy. 

 

If your carpet does not perform as well as you had hoped then they will likely assume you have selected a carpet that was not capable of withstanding your level of foot traffic. If you abuse your carpet in any way, like not vacuuming enough, it can easily void your new carpet warranty. 

 

Homeowners expect their new carpet to be very stain resistant, but there are many types of stains that are NOT covered under your Carpet Stain Warranty. All carpets sold today have been treated in some way to help resist stains. Some of the more popular branded types of Carpet Anti-Stain Treatments are known as:

  • Scotchgard®

  • R2X®

  • Stainmaster®

 

Carpet Stain Resistance is the ability of the carpet pile to resist permanent stains. No carpet is fully stain-proof and manufacturer warranties typically exclude carpet stains caused from:

  • Non-food and non-beverage substances.

  • Strongly colored natural dyes as in mustard, teas and other hot beverages.

  • Substances that can destroy or change the color of carpets such as bleaches, acne medications, plant fertilizers, drain cleaners, and plant food - to name a few.

  • Vomit, urine, and feces.

 

 

 

What type of Carpet Anti-Stain Warranty Coverage do you have?

 

The fiber manufacturer provides most stain warranties. Contact the following fiber manufacturers for further information on care and cleaning and limited stain warranties for your specific carpet as specified by the warranty page. 

 

 

Carpets made from fibers manufactured by:

  • INVISTA®: Call 1-800-438-7668

  • ANSO®: Call Anso Smart Lines Consumer Hotline at 1-800-441-8185

  • WEAR-DATED®: Call the 24-hour hotline 1-800-633-3208  

 

Warranties expressly exclude fitness for a particular purpose. That means if you choose a carpet that is not designed withstand your level of foot traffic, you will have no warranty coverage if it wears out too fast. 

 

Most warranties also exclude matting and crushing of the pile. Read what the manufacturers warranty limitations are, what your responsibilities are and keep an eye out for sneaky legal wording like "Affected Areas Only" or "Reimbursement Limitations".

 

"Did you know... You are required to have your carpet cleaned 

regularly (usually every 18 months) or you will void the manufacturer's warranty?"

 

 

Here is a recent post from a reader...

 

"I purchased a carpet almost three years ago. The carpet from year 1 has matted. The twists have come out in the heavy traffic areas. I called Home Depot 3 times over the past 2 years and was told nothing could be done about it. This last time they filed a complaint. They asked for my cleaning records which I didn’t have. They would not even look at the carpet. I was never told about this when I purchased it and it is not written anywhere on my receipts. I told them you get a written warranty on almost all products on the package. You get a written warranty when you buy a car or appliance. Why are carpet manufacturers able to get away with not giving it to consumers at the time of purchase. I was told it was on the back of the sample. I guess we are to take a pencil and paper and sit down and write the warranty out ourselves."

 

 

Read a new Carpet Warranty:

 

  • Carpet One Warranty link

  • Shaw Carpet Warranty link

  • Mohawk Carpet Warranty link

 

What are Pro-Rated Carpet Reimbursement Limitations? 

 

If you can prove a valid claim with the carpet manufacturer, they may pro-rate your reimbursement amount depending on how old your carpet is when your carpet claim is filed. 

 

For example: If your carpet does not perform according to the warranty, the manufacturer may offer you a credit equal to the cost of the Carpet Only in accordance with the following 10-year reimbursement limitation schedule:

 

  • Years 1 thru 3 - 100%

  • Year 4 - 80%

  • Year 5 - 70%

  • Year 6 - 60%

  • Year 7 - 50%

  • Year 8 - 30%

  • Year 9 - 20%

  • Year 10 -10%

 

Not all reimbursement schedules are alike, some are better than others. Some schedules cover a span of 15 or 20 years. 

 

Even if you win your claim and they agree to replace all or part of your carpet, you may be responsible for paying for all additional costs involved. 

 

Including shipping charges, delivery fees, removal of your old carpet, recycling fees, disposal fees, furniture moving and installation of the replacement carpet.

 

When you file any carpet warranty claim, you need to have some or all of the following documentation to prove your case: 

 

  1. A full description of the carpet problem

  2. Photos of the carpet problem

  3. Proof of carpet purchase showing the date of sale, and the price paid for the carpet only (excluding pad & labor)

  4. Proof of required professional carpet cleanings by hot water extraction.

 

For Carpet Cleaning Requirements & Support 

 

Catalina Carpet                                      

(866) 713-0396, ext 5

Coronet Carpet                                      

(800) 372-1732

Dixie Carpet                                           

(706) 712-3173

Gulistan Carpet                                      

(800) 869-2727, ext 6352

Milliken Carpet                                        

(800) 241-8666, option 2

Mohawk Carpet                                      

(800) 241-4900, ext 42605

Shaw Carpet                                          

(800) 355-7429, opt. 6

 

See my Carpet Care Guide  

to learn ways to make your Carpet Last YEARS Longer. 

How much should Carpet Cleaning Cost?  

Don't spend too little or too much on carpet cleaning services!

 

 

 

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